WHAT IS THE DELIVERY TIME FOR MY ORDER?
Orders will be delivered within 2-3 days.
WHAT IS THE COST OF DELIVERY?
For any order over AED 250, your delivery is completely free. If your order is less than AED 250, there will be a delivery charge of AED 25.
HOW TO CONTACT CUSTOMER SERVICE?
Our customer service is open 7 days from 9:00 a.m. to 8:00 p.m.
You can contact our customer service by filling in the form on the CONTACT US page and we will get back to you within 24 hours.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
On our website, you can pay using Mastercard or VISA.
WHAT IS THE RETURN & EXCHANGE POLICY?
- Returns will be accepted within 7 days from the date of
- Refunds will be in the form of a store credit note unless the product is
- Exchange of product(s) is acceptable within 14 days from the date of
- Products can only be exchanged
- The value of the exchange must be equal to or higher than the original
- Supplier warranty is applicable for products under
- For hygiene and safety reasons, undergarments, ear plugs, swimming goggles, socks, mouth guards, water bottles and other similar products cannot be refunded or
- All products to be exchanged/returned must be in new and resaleable condition, in the original packaging and accompanied by the original sales
- The customer must present the original sales invoice when requesting a repair of the
- If the repair period exceeds 15 days, the store will provide the customer with a similar alternative
- For goods that cannot be replaced, a refund will be issued in accordance with the refund policy, provided all conditions are
- Items bought during sales or promotions can only be exchanged and not
- For electronic items, returns or exchanges will be accepted only if they are unopened and in their original packaging, unless they are
- Customized or personalized products cannot be returned or
- Refunds will be processed using the original payment method or as store
- Damaged or defective items can be returned or exchanged within 15 days of purchase subject to
- Items returned with a gift receipt will be eligible for exchange
- This policy is subject to the terms and conditions of Law 15 of 2020 on Consumer Protection in the UAE.
COMPANY RIGHTS
Please note, Al Mana Fashion reserves the right to refuse refunds and/or exchanges on items that are:
- unfit for resale
- exchange made outside of the 14-day time frame
- refund made outside of the 7-day time frame
Such cases will not be accepted. Products will be sent back to the customer and shipping cost will be charged to the customer accordingly (if exchange/refund are automated through website or else this section has to be removed).
WHAT IS THE COST OF RETURNS?
There are no additional shipping charges for the item. It is free for one time ONLY.
HOW TO RETURN OR EXCHANGE YOUR ORDER?
Step 1: Make sure you have read the refund & exchange policy.
- Is the product in its original condition?
- Do you have the original receipt?
- Are you making the claim within the given time period?
Please double check if you meet the requirements.
Step 2: Email us at courir_mallofemirates@almana.com or give us a call at 04 354 3128.
Step 3: We will come and collect or exchange your item for free.